Frequent Asked Questions
1. Hall Related
What is the capacity of the hall?
The capacity for our hall as below:
• Secret Garden Hall = 410-1000
• Crystall Blossom Pavilion = 370 – 1000
Are there different hall sizes available for booking?
Yes, the Secret Garden is slightly different from the Crystal Blossom Pavilion.
The amazing thing is the Secret Garden has a catering area where guests can take food and drinks from the catering room.
Do you provide wedding decorations, or can you recommend vendors?
Yes, we have in-house decoration, and we can also recommend vendors to you if needed.
Is there a bridal suite or groom’s room available?
Yes, we have two spacious dressing rooms.
Is parking available? How many cars can the parking area accommodate?
Yes, we have nearly 400 indoor parking lots and 200 outdoor parking lots.
Can we arrange a site visit? Do we need to book an appointment?
Yes, we recommend that guests make an appointment before visiting to avoid encountering ongoing events.
Is there an outdoor space available for ceremonies or receptions?
No, our venue is located in the building.
2. Technical & Equipment Questions
Do you provide sound systems, microphones, or projectors? Are these included in the rental fee?
Yes, all of the above internal facilities are available for use and are included in the rental fee.
Does the hall have professional lighting equipment? Can we adjust the colors or effects?
Yes, we can adjust the lighting colors and change the theme color of the banquet hall according to your needs.
Is WiFi available for guests?
Yes, our banquet hall provides Wi-Fi for all guests.
Can we bring in our own live band, DJ, or performers?
Yes, you can invite your preferred DJ, lighting technician, emcee, photographer, caterer, or any service providers for your event.
3. Food & Beverage Questions
Do you provide in-house catering?
Yes, we have partnered with halal-certified caterers, and we will provide consultation if you need it.
Can we bring in external catering? Is there any charges?
Yes, that’s possible. However, external caterers will be charged RM500 to cover water and electricity usage, as well as cleaning fees.
4. Payment & Booking Questions
How far in advance should we book the venue? Is a deposit required?
We do not have a set time requirement for advance booking. But we prefer you book as earlier as possible to securing your preferred date. A deposit is required to secure the venue and ensure that your chosen date is not taken by someone else.
How much is the deposit?
We offer three tiers of deposit amounts for you to choose from. The more you pay for the deposit, the more benefits you will receive. Currently, the highest reward value goes up to RM9,000. Please contact us for further information.
Do you offer instalment payment plans?
If you need an instalment payment plan, we can provide options and consultation services for free.
When is the full payment due?
Full payment are required one month before from the event date.
When is the Security deposit due?
Security Deposit of RM1,000 are required one week before from the event date.
When will the security deposit be refunded??
The security deposit will be refund in 7 days to your bank account after the event date.
What happens if we need to reschedule the wedding? Is there a rescheduling policy?
We allowed to reschedule in 7 days from the date you paid for deposit.
What happens if we need to cancel the wedding? Is there a refund policy?
The security deposit is non-refundable.
Are there any additional hidden costs, such as cleaning fees, overtime charges, or security deposits? Are there any other additional fees?
Yes, but it is optional, please refer to the list below:
1) EXTERNAL CATERER CHARGE : RM600
* External caterers will be charged RM600 to cover water and electricity usage, as well as kitchen cleaning fees.
2) VENUE OVERTIME USAGE CHARGE: RM500/HOUR
* The venue usage for wedding package is 6 hours, and maximum 2 hours extend.
* If you wish to extend the time for a daytime event, the banquet hall management will need to check if there is another event scheduled for the evening. If there is another event, the venue must be returned by 4 PM.
* If you wish to extend the time for an evening event, you must notify the banquet hall management at least one hour in advance, to allow the banquet hall management to coordinate with the mall management, and the latest possible extension is until 12 AM.
3) SECURITY DEPOSIT (Refundable): RM1000
* Security deposit is required for every event to prevent any damage caused by human factors.
4) HALL CLEANING FEE: RM800
*We only charge a cleaning fee in special circumstances, such as:
- Using confetti party poppers.
- Using a large number of balloons and popping them during the event.
(Reason)
Confetti and balloon fragments are very difficult to clean from the carpet because we cannot totally remove them by using a broom, and they can also easily clog the vacuum cleaner. Cleaning them requires a significant amount of time.
What payment methods do you accept?
We accept payment by cash, debit card, credit card, bank transfers and payex.
5. General & Miscellaneous Questions
Do you have preferred or recommended vendors for photography, makeup, or floral arrangements?
Yes, please contact us if you need any services.
Will there be an on-site coordinator to assist us on the wedding day?
Yes, a banquet hall manager will be with you while the event is running.
Can we bring in our own decoration team? How early can they start setting up?
Yes, you can bring your decoration team. We usually allow them to set up two hours before the event starts. If you need more time for decorations, please discuss it with us.
Is the venue wheelchair-accessible and suitable for elderly guests?
Yes, our venue is wheelchair-friendly and accommodating for the elderly.
Are fireworks, cold sparklers, or dry ice effects allowed at the venue?
Fireworks are not allowed inside the venue, but cold sparklers and dry ice is perfectly fine.